1. Definitions
The general terms and conditions set forth below shall apply to all sales of goods by InnovationX and its partners, through the virtual store innovationx.ro to the Buyer, and may be amended at any time by InnovationX without prior notice.
Thus, the following terms shall mean:
Buyer – a natural person / legal person or other legal entity that issues an Order.
Seller – InnovationX, with the trade name SRL, having its registered office in Ialomita, Sat Movilita, Str. Trandafirului 69A, Romania, CUI 51802637, registration number with the Trade Register J2025035102004.
Goods – any product, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer.
Order – an electronic document that serves as a form of communication between the Seller and the Buyer, by which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.
Contract – an Order confirmed by the Seller.
Intellectual Property Rights – all intangible rights such as know-how, copyright and copyright-like rights, database rights, design rights, model rights, patents, registered trademarks, and domain name registrations for any of the foregoing.
Site – the domain innovationx.ro and its subdomains.
2. Contractual Documents
By placing an electronic Order on the website innovationx.ro, the Buyer agrees to the form of communication (email, telephone) through which the Seller conducts its operations. The Order shall consist of the following documents:
The Order (together with clear details on delivery and invoicing data) and its specific conditions.
Terms and Conditions
If the Seller confirms the Order, this implies full acceptance of the terms of the Order. The acceptance of the Order by the Seller is deemed finalized when there is an electronic confirmation (email) from the Seller to the Buyer, without requiring a confirmation of receipt from the latter. The Seller does not at any time consider an unconfirmed order as having the value of a Contract.
Confirmation of the Order is done electronically (email). The prices of the products in the order are valid for 3 working days from the date the order is registered. The general terms and conditions of sale shall form the basis of the Contract thus concluded.
3. Obligations of the Seller
- The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver the Goods that meet the Buyer's requirements and specifications expressed in the Order;
- The information presented on the Seller's websites is for informational purposes and may be modified by the Seller without prior notice. The descriptions of the products may be incomplete, but the seller makes efforts to present the most relevant information, so that the product is used within the parameters for which it was purchased;
4. Intellectual and Industrial Property Rights
The User/Buyer understands intellectual property rights and shall not disclose to a third party or make public any of the information received from the Seller.
All drawings, graphic and design elements appearing on the site, the site name, and graphic symbols are registered trademarks owned by InnovationX and may not be taken, copied, or used without the written consent of the owner.
All content elements such as descriptions, drawings, graphic and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text, and/or multimedia content presented on the site, are the exclusive property of InnovationX, which reserves all rights obtained directly or indirectly through use and/or publication licenses.
The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, include any of the above content in any context other than the original intended by InnovationX, include any content element outside the Site, remove markings signifying InnovationX's copyright on the content elements, as well as participate in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying the content elements, except with the express written consent of InnovationX.
5. Rights over the Site Content
All content of the site and graphic elements, including but not limited to, all text content, as well as the technical sources of all present and future services and facilities – except where another owner is expressly mentioned – the source of pages and any other material, transmitted in any form by and to Users (through direct viewing on the site, via newsletters, etc.) belong to InnovationX.
The site content, regardless of the area it is in on the site and regardless of type, may only be used for personal purposes. Any use of content by third parties for purposes other than personal may only be done with the prior, express, and written consent of InnovationX. Therefore, copying, taking over, reproducing, publishing, transmitting, selling, partial, total, or modified distribution of the content of this site or any part thereof for purposes other than personal is prohibited, with the following exceptions:
(i) reproduction (on non-commercial websites, forums, press articles, etc.) of small fragments of published articles (max. 400 characters) is permitted, provided the source of the information is specified with a link, in the following form: (Source: InnovationX – https://innovationx.ro/).
(ii) links to the site innovationx.ro are permitted, and the source of information shall be indicated after each link or at the end of the article, as follows: „Information provided courtesy of InnovationX – https://innovationx.ro)"
Users undertake to respect all copyright and related rights and any other intellectual property rights held by the Site Administrator and its partners over/in connection with the site innovationx.ro.
InnovationX reserves the right to take legal action against any person and/or entity that in any way violates the above provisions. Requests to use the site content for any purpose other than personal can be made by email to helpdesk@innovationx.ro, with the specification "For the attention of the agency".
Any person who transmits or publishes in any way information or materials to the site undertakes the obligation not to prejudice in any way the copyright that a third party might invoke in connection with the materials and information transmitted in any way to the site, and persons who send information or materials in any way understand and agree that any breach of this obligation cannot engage the liability of InnovationX in any way, but only the liability of those persons.
InnovationX may at any time run advertising campaigns and/or promotions in any section of the site, without this operation requiring the consent of the Site Users. The spaces and size of advertising campaigns and promotions do not require the consent of the Site Users and may be changed at any time without prior notice.
InnovationX assumes no responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those organized strictly on the site.
6. Limitation of Liability of the Site Administrator
InnovationX does not assume the obligation and does not guarantee, implicitly or expressly, for the content of the site, respectively for the content provided by its partners or by the Site Users. However, InnovationX will make all reasonable efforts to ensure the accuracy and professional manner in which information will be provided on the site, to gain and maintain User trust in the site. In this regard, InnovationX will try to correct errors and omissions reported as soon as possible.
The Site Administrator does not provide any warranties for the site content and in no event can be held responsible for any loss or damage that may result from the use of any part/sequence/page of the site or from the inability to use it, regardless of its cause, or from the erroneous interpretation of any provisions of the site content.
The information provided through the site is offered in good faith, from sources deemed reliable. If any published articles or any other information fall under copyright law, please contact us at helpdesk@innovationx.ro to take the necessary measures. Also, Users should be aware that the information presented may include possible inaccuracies (e.g., technical data or typing errors). The Site Administrator will make all necessary efforts to correct these aspects as soon as possible.
Users understand and accept that InnovationX does not guarantee:
that the information contained on the site is fully complete;
that the information entered by Users of the website is real, correct, and assumes no responsibility for how visitors use it;
that the information or services on the site will satisfy all User requirements, and Users assume full responsibility for their inadequate use;
for the results obtained by Users as a result of using the information or services available through the site, the use of information and services being at the User's own risk;
that the services available through the site will function constantly, uninterruptedly, error-free – in this regard, InnovationX assumes no responsibility for any damage Users might suffer due to temporary or faulty operation of the site or for the use of information obtained through the use of links on the site to other sites (their use is at the Users' discretion).
Also, Users understand and accept that InnovationX is not responsible for any inadvertence, errors, or omissions in the information provided on the site by Users. Likewise, Users understand and accept that InnovationX is absolved of any liability for advertising messages posted on the site or through services offered by the site, as well as for the goods or services provided by the authors of these advertising messages. Expressly, Users of the site agree to release InnovationX from liability for any judicial or extrajudicial action arising from incorrect or fraudulent use of the site.
In cases of force majeure, InnovationX and/or its operators, directors, employees, branches, subsidiaries, and representatives are totally exonerated from any liability. Cases of force majeure include, but are not limited to, operational errors of InnovationX's technical equipment, failure of the internet connection, failure of telephone connections, computer viruses, unauthorized access to the Site's systems, operating errors, etc.
Users agree to protect and hold harmless InnovationX and/or its operators, directors, employees, branches, subsidiaries, and representatives from and against any claims, demands, actions, impositions, losses, damages, costs (including, without any limitation, lawyers' fees), expenses, judgments, decisions, fines, settlements, or other obligations resulting from or related to any other action of Users in connection with the use of the site or the services offered through it.
InnovationX provides no warranty, express or implied, regarding, including but not limited to, the operation of the site innovationx.ro, the information, content, materials, or products on the site, as well as their suitability for a particular purpose. Users expressly agree that use of this site and application of the information is at their own risk.
7. User Subscription to Newsletters and Alerts
Site Users have the option to receive newsletters and alerts by email, with the possibility that Users can opt out at any time by clicking the unsubscribe link in the newsletter/alert received on the email explicitly provided upon subscription.
Given that access to products offered through the site is done through an active account, based on a username and password, we recommend that Users do not disclose these elements to third parties, even if they claim to contact you on behalf of the site.
Also, to ensure a higher level of security, at the end of the visit to the site, we recommend closing the browser window used or clicking "Sign out"/"Log off" on the visited page.
8. Invoicing and Payments
The price, payment method, and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the delivered Goods, and it is the Buyer's obligation to provide all necessary information for issuing the invoice in accordance with current legislation.
For correct communication of the invoice related to the Order, the Buyer has the obligation to update their Account data whenever necessary and to access the information and documents related to each existing Order in the Account.
By submitting the Order, the Buyer expresses their agreement to receive invoices in electronic format via email, at the email address mentioned in their Account.
9. Responsibilities
- The Seller undertakes to dispatch the Goods and Services via door-to-door courier system to the Buyer.
- The Seller is released from risks and responsibilities associated with the Goods and Services at the moment they are handed over to the internal courier company with which the Seller collaborates or to the Buyer's representative.
- The Seller will ensure proper packaging of the Goods and Services and will ensure the transmission of accompanying documents.
- The Seller cannot be held responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and especially for the loss of products. The Seller will be liable if its subcontractors and/or partners of any kind involved in the execution of the Order fail to fulfill any contractual obligations.
- The Seller does not assume responsibility for the descriptions of the products presented on the site. The images are presented on the site as examples, and the delivered products may differ from the images and descriptions displayed on the site in any way, due to changes in characteristics and design without prior notice. The Seller reserves the right to supplement and modify any information on the site without prior notice.
- The Seller does not guarantee the stock availability of the displayed products; therefore, it has the right not to deliver partially or fully a certain order if certain products are no longer in the current offer or are unavailable. If prices or other details regarding the products have been displayed incorrectly, including due to being entered incorrectly in the database, the Seller reserves the right to cancel the delivery of that product and inform the client as soon as possible about the error, if the delivery has not yet been made.
- The Seller is not responsible for damages caused by the site's malfunction or resulting from the inability to access certain links published on the site.
- The maximum value of the Seller's obligations towards any client in case of non-delivery or improper delivery is the value of the amounts received by the Seller from that client.
- The products sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.
10. Delivery of Products
Delivery may be free if the client opts for digital delivery or at a cost when done via express courier, as described in the "Deliveries" section.
Our products are sometimes made to order, which means that the production and delivery time can be up to 14 working days from the day of order processing.
Orders are processed as soon as possible after placing the order, within Monday – Friday 10:00-18:00. For orders placed outside business hours (Monday – Friday 10:00-18:00) or on weekends, they will be processed on the next working day. During holidays and sale periods, the delivery time may be extended.
If the package cannot be delivered (recipient does not answer, the address you specified is incorrect, etc.), you will be contacted by phone by the courier. If contact cannot be made with the recipient, the packages remain at the regional courier for 7 days, after which they return to the Shipper.
We are not responsible for delayed shipments, loss, destruction, damage, non-delivery, or incorrect delivery of a shipment or part thereof if they are generated by the following situations/circumstances independent of our will, but not limited to:
– road blockages (fallen trees, rocks, chain collisions), landslides near the road;
– bridge collapses, blockage of mountain tunnels, derailment of trains near the road, natural blockages, unauthorized strikes, spontaneous regional revolts, adverse weather conditions affecting the proper progress of the proposed itinerary;
– natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river overflows, riverbed changes, etc.;
– human causes: state of war, state of siege, forced nationalization (transfer to state ownership), revolutions, popular revolts, etc.;
– failure of suppliers and third parties to comply with orders.
11. Acceptance
Acceptance will be made when the Goods conform to the technical characteristics mentioned in the Order. If the Buyer finds that the delivered Products do not conform to the technical specifications, then the Seller will bring the Products into conformity. Also, for products sold and delivered by InnovationX, the Buyer benefits from the return of products within 14 days.
12. Transfer of Ownership
Ownership of the Goods will be transferred upon delivery, after the Buyer has made payment at the location indicated in the order (understanding by delivery – signing the receipt of the transport document provided by the courier or signing the receipt on the fiscal invoice in the case of deliveries made by the Seller's staff). In case of delivery by courier, the courier is not authorized by the Seller to allow the Buyer to open the packages before signing for delivery, but only after signing for delivery and paying their possible value.
13. Applicable Law
This contract is subject to Romanian law. Any disputes arising between InnovationX and users/clients/buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.
14. Special Offers
InnovationX does not currently run special offer campaigns.
15. Modification of Terms and Conditions
InnovationX has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notice and without being obliged to fulfill any other formality towards Users. Any modification is fully and unconditionally accepted by the Site Users by simply using or accessing the site or any facility offered by the site, occurring anytime after the modification is made, and non-acceptance of any modification entails the obligation of that User to immediately cease accessing the site and/or using in any way the services offered through it.